Refund policy

RETURN, EXCHANGE AND CANCELLATION POLICY     

To ensure a seamless and hassle-free shopping experience, we kindly request you to thoroughly review the information before making your purchase.

At Inara Looms, we offer a thorough and comprehensive cancellation, exchange, and return policy for our valued customers. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.  We understand the importance of providing our customers with a transparent and fair process for any potential exchanges or returns or cancellations. 

GENERAL TERMS
- The following policies apply to all the products sold by us through the Website.

- By placing an order on our website, customers acknowledge and agree to abide by the above terms and conditions regarding the cancellation, return and exchange policies.

REFUNDS: We do not offer refunds. We offer a 100% money-back guarantee in form of store credit (valid for a year) within 3-4 business working days. 

- After placing your order, you will receive a confirmation email within 30 minutes. The processing of your order will start 5 hours after it has been placed. Please be aware that orders cannot be cancelled once processing has begun.

- Return/ Exchange/ Replacement of defective/ damaged product(s) is subjected to availability of stock. If the product is out of stock. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price. 

- We do not assume any responsibility for delays in delivery caused by the Courier Company/Postal authorities for reasons unknown. Please be aware that we cannot accept cancellations, returns due to delays in receiving orders. But will definitely help you track down your package through our Logistics partners.

- We have the authority to make changes to the Terms whenever necessary. Any modifications or explanations will be implemented immediately upon being posted on the Website. We may update this periodically and without prior notification to you. If you disagree with any of these changes, you must stop using the Website.

- Inara Looms has the authority to conduct a comprehensive quality assessment of the product(s) to guarantee its suitability for resale before proceeding with processing refunds (In form of Store Credit), or product exchange or replacement. 

- We ​will ​not ​accept ​any exchange​, returns or cancellations ​on orders ​purchased during​ the​ "Sale Period".​

- Customized products cannot be returned or exchanged or cancelled. (For e.g. Fall and picot/ hemming addition).

- International shipments are NOT eligible for returns or exchanges.

Response Time
- Inara Looms will take all measures to respond to all queries as soon as possible.
- Rest assured, all queries would be attended within 24 hours. 
- If we have missed out on any queries, we sincerely apologize & would appreciate it if customers could highlight it in a polite manner.

OUR CANCELLATION POLICY
- If, regrettably, you find it necessary to cancel your order, kindly send us an email at reachus@inaralooms.com with your order ID and other necessary information within a period of 5 hours from the time of placing your order.
- We do not assume any responsibility for delays in delivery caused by the Courier Company/Postal authorities. Please be aware that we cannot accept cancellations due to delays in receiving orders. But will definitely help you track down your package through our Logistics partners.

OUR EXCHANGE POLICY
At Inara Looms, we are pleased to offer a one-time exchange for your purchased product(s). To begin the exchange, send us an email at reachus@inaralooms.com 
Please raise an exchange request within 24 hours of receiving the product by mailing us.

OUR RETURN POLICY
At Inara Looms, we offer a 100% money-back guarantee in form of store credit if you are not satisfied with your shopping.
A return request must be submitted within 24 hours of receiving the product. To initiate the return, please email us at reachus@inaralooms.com with your order ID and other necessary information.
Our Return policy is not applicable to international orders

RETURN HANDLING FEES
We offer a thorough and comprehensive cancellation, exchange, and return policy for our valued customers.
Some customers, unfortunately, misuse our return service, treating it casually and returning products frequently without considering the negative impact on their return rate. To address this, our system carefully monitors and records each customer's return activity. If a customer's return rate exceeds the average, they will incur a restocking or return-handling fee.

Return handling fee for India orders. 
- For any return, exchange, or alteration request for orders within India, returns may be subject to a restocking or return-handling fee. This fee will be either INR 350 or 5% of the product's selling price, depending on which is lower. 
- The specific return-handling fee for each customer will be determined by their return frequency on Inara Looms. 
- Additionally, customers with a return rate exceeding 60% will have their return privileges blocked.
- Return-handling-fee will be deducted from the amount that is refunded to the Inara Looms wallet or original source of payment when executing the refund.

For any refunds or exchanges initiated, you must ensure the following: 

- Return/exchange requests must be made within 24 hours of receiving the product(s). 
- Cancellations of the order must be made within 5 hours from the time of placing the order.
- The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, and other packaging intact sold as a part of the product. 
- Any freebies that are included as part of product packaging should be sent back along with the product. 
- Product(s) requested for return/exchange should be unused, unhampered, unwashed or altered in any ways. 
- Please exercise caution when trying on the product(s), as we cannot accept garments that show any stains or have a perfume scent.
- The product must be in its original packaging, undamaged, and without any harm caused to either the product or its packaging.
- Products returned under this policy will be subjected to quality testing/inspection as mentioned earlier. 

We do not accept returns, exchanges, or cancellations under the following circumstances: 

- The request for return or exchange is made after the designated time period of 24 hours has passed.
- Cancellations requested beyond the specified time frame of 5 hours. 
- The product(s) is damaged either due to use or it is not in the same condition as when you received it. 
- The product(s) is damaged because the wash and care instructions were not followed.
- Product(s) that are returned without the original packaging and original receipt.
- Product(s) that have been found to be worn, damaged, or soiled will not be eligible for return or exchange.
- Product(s) that do not have price tags or price tags that have been tampered with, and blouses that have had their fabric cut out from the saree.

Any returned/exchanging item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

Notwithstanding anything contained in this policy, Inara Looms reserves a right to reject any request for return or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address at their shipping cost.

DEFECTIVE/DAMAGED PRODUCTS:

At Inara Looms, we are committed to ensuring the quality of our products.  In the unlikely event that a product has manufacturing defects that were overlooked by us, we will provide an exchange, replacement, or refund in the form of store credit.

If you happen to receive defective or damaged product(s), please notify us on reachus@inaralooms.com or contact our customer care team with the following information within 24 hours of receiving the product: 
- Order Details
- Image or Video of the defect/ damaged product(s) without any camera/ photographic filers. 
Our team will corroborate your return request and get back to you for the requisite action. 

- When return is due to a defect issue, shipping charges will be borne by us. You can raise return request and we'll take it forward from there. 
- After the product arrives back to us, it would go for a thorough quality check as mentioned earlier and a genuine fault/ defect is found ; it’ll be eligible for exchange/ return/ refund. 
- If a fresh piece of the same product in question is not in stock, the customer can either choose a different product altogether or, take a credit note (valid for a year). Please specify in the mail what you’d prefer and we’ll take it forward from there.
- Should you wish to exchange your product for one of lesser value, we will dispatch the replacement upon receipt of the original item. The remaining balance will be issued as store credit, valid for one year, which may be applied to future purchases.
- If you wish to exchange the product you ordered for another product of higher value, we will provide you with a coupon code or credit note for the value of the returned product. You can use this code and pay the difference in price at that time or when placing your next order. 

PROCEDURE FOR RETURNING OR EXCHANGING ITEMS
 
If, regrettably, you find it necessary to exchange, replacement or refund. please notify us on reachus@inaralooms.com or contact our customer care team with the following information within 24 hours of receiving the product: 
- Order Details
-Reason for the same 
- Image/ Video of the product without any camera/ photographic filters, we'll take it froward from there. 
 
- Please log-in to the Website using the same email address provided while purchasing the product so that your product(s) appear in your order history. You can initiate the process of return/ exchange only if the said product(s) appears in your order history.
- Customer Support will confirm the return/exchange request and will inform you about the procedure.
- You can return the product(s) by selecting any one of the below options: 
1. Select pin codes within India, our delivery service can pick-up the product(s) from you. 
2. Ship it back to Inara Looms by sending it to the address provided by us. You will be solely responsible to ensure that the product(s) is delivered to Inara Looms in good condition and that Inara Looms will not be held liable for any damage caused during transit.
- While we arrange pickups for most locations, there are certain areas where this service might not be available. In such cases, you can intimate us about it, and ship the product(s) via any other courier. You will be reimbursed the shipping charges against the original receipt.
- Our customer care team will send you a confirmatory e-mail upon receiving the product(s). Upon undertaking quality test and inspecting the product(s), Inara Looms will inform you about its decision with respect to acceptance or rejection of the product(s) within 5 (Five) working days of receiving the product.
- If we accept the return/exchange request, value of the product returned/exchanged will be credited to your Inara Looms Wallet in 5(Five) to 7 (Seven) working days of receiving the product by us. However, if we reject the return/exchange we will ship the product(s) back to you at the original shipping address mentioned during purchase. 
- If you have any questions, issues, or concerns about your return, or are having trouble with the returns process, you can email us at reachus@inaralooms.com
- Our Return policy is not applicable to international orders

DISCLAIMER
> Please follow our guidelines, Inara Looms cannot be held liable for the loss of product(s) being returned independently by you without prior intimation to us. 

> Notwithstanding anything contained in this policy, Inara Looms reserves a right to reject any request for return or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address at their shipping cost.

> On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it back to the delivery person. Please email us at reachus@inaralooms.com mentioning your Order ID and we’ll do the needful. If the delivery has been accepted by you, it will be assumed that the package was received in a secure manner.

> Please note we are still in a testing phase and hence any of the above terms and conditions might be subject to amendments and modification in the near future.